Refund policy


Return and Refund Policy

At FAFA Living, we are committed to ensuring your satisfaction while adhering to the Australian Consumer Law (ACL). This policy outlines your rights and obligations regarding returns, refunds, and cancellations.

Prior to Delivery
  • Order Changes and Refunds:
    • If you remove items from your order and the balance becomes negative, the deficit will be converted into a store credit note. Cash refunds will not be provided for negative balances.
    • If you wish to cancel your standard order before delivery, 30% cancellation fee of the total initial purchase value will apply if you opt for a refund instead of a store credit and the remainder will be refunded via the original payment method.
    • Cash refunds are not available for payments made using credit vouchers.
  • Special Orders:
    • Special orders cannot be cancelled or altered after placement. A termination fee of 50% of the total item value will apply to cancellations.
    • Special orders require customer sign-off and are not available online.

After Delivery

  • Change of Mind Returns:

    • You have 7 days from receiving your item to request a return for change of mind.
    • Items must be returned in their original condition, unused, with tags, and in original packaging. Proof of purchase is required.
    • A 30% cancellation fee of the total initial purchase value will apply if you opt for a refund instead of a store credit.
    • Shipping and transaction fees will be deducted from refunds for change of mind returns.
    • Return shipping costs for change of mind are the customer's responsibility and must be prepaid.

  • Non-Returnable Items:

    • Once received, FAFA Living cannot accept returns for unboxed, assembled, or used goods due to change of mind. This includes items assembled or unboxed by a third party.

This policy does not apply to defective goods, which may be returned under ACL provisions.

  • Defective, Damaged, or Incorrect Items:
    • Inspect your items upon delivery. If you receive defective, damaged, or incorrect items, contact us immediately at info@fafaliving.au. We will assess the issue and offer a remedy, including repair, replacement, or refund.

Exchanges

  • For exchanges, the quickest method is to return the original item (subject to return approval) and place a new order for the desired item.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 10 business days.
  • Please allow additional time for banks or credit card companies to process refunds. If you have not received your refund after 15 business days, contact us at info@fafaliving.au.

Contact Us

If you have any questions about this policy or need assistance, please contact us:

  • Email: info@fafaliving.au
  • Phone: +61 401 715 405
  • Address: 223 Princess Highway Dandenong VIC 3175